RETURNS & CANCELLATIONS
Return of faulty items should occur within 5 days of receiving them. To report a faulty item, please email the details of the damage to: firstname.lastname@example.org Please include, the invoice number. Non-delivery must be reported immediately. All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. There are no returns of unsold goods or change of mind.
All products are hand made, therefore some variances between the same products can occur. Variances in size can also occur, due to the natural movement of our merino throws.
We ship via e-go. Prices do not include freight, which is calculated and applied to your final invoice before final payment and dispatch. Once your Order is received by Us, it will be added to Our workflow system list for the next available day and scheduled for crafting.
In-stock items will ship in 1 or 2 business days. If you place an order that contains both pre- or backorder and in-stock items, the whole order will ship when the missing items arrive. If you would like a split shipment, please contact us. We try to ship your items out as soon as possible.
If a shipment is undeliverable, this will be returned to origin. Any costs incurred will be debited from your paid account. Your order will then be seen as incomplete, and stockist will have 2 days to complete bank transfer costs incurred in returning the shipment to us.
For International orders, you will receive a freight quote before your order is shipped. International stockists are responsible for their own local duties and taxes. Please note, all prices are in Australian Dollars only.
AGREEMENT OF TERMS
By placing an order with Woollen Collective you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately and will be emailed to you.